Advantage Living Center Wayne Receptionist in Wayne, Michigan
The Receptionist is responsible to answer telephones and greet visitors and staff in a friendly and helpful manner. The receptionist assists to coordinate referral and admissions. The position requires a positive, outgoing personality and a pleasant sounding voice. The receptionist directs visitors and callers to correct personnel and/or locations and monitors security and safety of those entering the facility.
Supervisory Responsibilities: none
High School Diploma or equivalent required. At least one-year experience in customer service or reception job preferred.
Must have a pleasant attitude and easy to understand speech.
Neat and professional appearance.
Working knowledge of personal computer and software applications used in job functions, (word processing, graphics, databases, spreadsheets, etc.) is essential.
Typing proficiency of 50-60 words per minute.
Strong organizational and analytical skills; oral and written communication skills.
Demonstrated ability in independent functioning and strong leadership.
Essential Job Responsibilities
Advantage Living Centers expects their employees to promote an atmosphere of teamwork, exemplify the values of CARING (Compassion, Accountability, Respect, Integrity, Nimbleness and Generosity and uphold the pursuit of creating a person-centered culture for Residents and Team Members. To perform this job successfully, an individual must also be able to perform each key function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.
Answer incoming and direct incoming calls.
Greet and direct visitors and family members.
Maintain current patient directory.
Accept job applications and forward to appropriate department heads.
Organize work to be addressed by receptionist on other shifts.
Provide clerical support for the Administrator and other staff, as directed.
Adhere to confidentiality requirements.
Announce emergency codes and instructions over public address system as required.
Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
Understands the importance of and respect for the rights dignity and individuality of each resident in all interactions.
Demonstrates honesty and integrity at all times in the care and use of resident and facility property.
Know of emergency and disaster procedures of the facility.
Demonstrates respect for co-workers and responds to needs of residents by complying with facility policies.
Demonstrates ability to prioritize tasks/responsibilities and complete duties within allotted time.
Ability to carry out the essential functions of this job (with or without reasonable accommodation).
Assure participation in relevant in-service training sessions.
Attend and participate in facility meetings, including those relating to Infection Control/Safety/Quality Improvement, as assigned.
Access continuing education opportunities appropriate to responsibilities.
Perform other duties as assigned.
Resident Rights: Promotes and protects resident’s rights; supports the resident in the exercise of his or her rights. assists residents to make informed decisions; treats residents with dignity and respect; protects resident’s personal belongings; reports suspected abuse neglect, exploitation or misappropriation of property; avoids the need for physical restraints in accordance with current professional standards; supports independent expression, choice and decision-making consistent with applicable law and regulation.
Leadership: Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; challenges others to learn; keeps current and integrates new information; communicates and models organization values; fosters high performance.
Process Improvement: Applies process improvement methods and techniques and identifies processes for improvement in daily work.
Environment of Care and Safety: Assures resident environment is safe and takes necessary steps to intervene if an unsafe situation is identified; demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.
Interpersonal Skills: Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; sets clear standards for performance; evaluates job performance and provides effective feedback; establishes systems to measure effectiveness, efficiency, and service; creates and maintains reporting mechanisms.
Continuing Education: Attends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.
Physical Demands: The physical demands described here representative those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasional physical effort with light to medium objects. Occasional required to lift objects of 10 to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.