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Io Datasphere, Inc. Help Desk in Warrenville, Michigan

Our client is seeking a Help Desk professional that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.uTasks/uulliExecutes programs and jobs on the mainframe computers utilizing an operator display terminal./liliControls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers./liliResponsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed./liliPrepares and submits status reports detailing system operations./liliReads, comprehends, and complies with email messages in timely basis./liliUses communications tools appropriately to receive and disburse information./liliAnswers and makes phone calls as necessary./liliCommunicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports./liliReviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCrsquo;s) as needed, when requested by the change builders./li/ulNoteem: /ememDue to the Statersquo;s data access requirements for this contract, candidates must be US Citizens/emem in order to apply/em. emThis is an On-site only position. Also this position is for 2supnd/sup shift only./emLocation: Dimondale, MIContract: Potential 1 yearuSkills Required:/u2 years expereince in the following:ulliWork cooperatively with others in a team environment to meet the expected levels of customer service./liliAbility to understand and follow detailed written and oral instructions./liliAbility to explain instructions and guidelines to others effectively/liliAbility to communicate effectively./liliKnowledge of data communication networks/liliKnowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment./liliAbility to identify and resolve problems associated with operating system malfunctions/liliAbility to determine work priorities./liliAbility to perform the most complex information technology technician assignments/liliAbility to work under stressful conditions./liliAbility to use Microsoft office products./liliExperience with computer room environmental and/or Help Desk/li/ulu/uuSkills Desired ndash; A plus to have:/u1 year expereince in the following:ulliAbility to operate information systems input devices./liliAbility to conduct training and informational systems./liliAbility to key in coded information and instructions./liliExperience working in an Enterprise Monitoring Environment/li/ul

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