Aerotek WFH | Call Center Rep | $16/hr | Local To Troy in Troy, Michigan
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience: High school diploma or GED preferred. 2-4 years customer service related experience required.
Need to be flexible from 8am to 8pm:
Saturday's - 10-2pm. One weekend day every 6-7 weeks.
You will know their shift 2 weeks in advance.
8 hour shift. 1/2 lunch unpaid. 2 15 minute breaks are paid.
8am - 4:30pm
11:30am - 8pm
Customer Service Skills
Top Skills Details:
Additional Skills & Qualifications:
Are they prepared. Bring resume. Business dress and basic interview skills.
Be a good problem solver.
Staying calm while on the phone with difficult patients. Not taking it personal.
2+ years CSR experience
Being excited to be there. That shows through the phone.
solid internet connection (even WIFI is fine)
Nice to have:
Pharmaceutical work experience of around 2 years
- gaps in experience. Stability within those jobs.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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