Koch Business Solutions, LP Supply Chain Account Specialist in Troy, Michigan
Description We are seeking you to become part of their Supply Chain Management team as the next Supply Chain Account Specialist servicing the automotive, residential, and commercial markets.What is a Supply Chain Account Specialist?A Supply Chain Account Specialist is responsible for managing the order to fulfillment process of multiple customer accounts. The Specialist will ensure timely and accurate delivery of product by developing trusted relationships with account stakeholders both internally and externally. What You Will Do In Your RoleUtilizing the ERP system & Salesforce to manage customer ordersReviewing inventory reports to ensure delivery of product to customer requirementsWorking with the outside sales team and customer to meet customer forecastCoordinating with the logistics team to meet customer delivery commitmentsResolving pricing discrepancies and invoice short pays Interacting with the outside sales team on pricing, product availability, contracts, market intelligence, and developing new business.Communicating with production plant supply chain teams to successfully execute on ordersEscalating customer quality issues to the relevant stakeholders throughout the organizationIdentifying problems and applying continuous improvement processes and methodologies to be able to counteract with solutions. The Experience You Will BringProficiency in MS OfficeSelf-motivatedExcellent communication both written and oralAbility to follow up on key performance indicators and drive resolutionService orientedAbility to follow service and delivery guidelinesManage and prioritize multiple tasks in a fast-paced environmentDemonstrate strong organizational skills What Will Put You AheadBachelor's Degree or Relevant experience in customer service, account management, supply chain or relatedEntrepreneurial mindsetExperience working with Salesforce Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to make solid business decisions and recommendations to senior leadership Salary and Benefits Commensurate with Experience. Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.