Ascension Health Solutions Development Associate in Troy, Michigan

Job ID: 276313

Solutions Development Associate

Troy, Michigan

Regular/Rotating

Additional Job Information

Title: Solutions Development Associate

City, State: Troy, MI

Location: MITROY 800 Tower Dr

Department: Clinical EHR Cerner

Additional Job Details: FT, Rotating

About Us

Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

Ascension Technologies located in Troy, MI is seeking to hire a Solutions Development Associate, to be a member of the Ascension Technologies Clinical Response Center (CRC).

The CRC Solutions Development Associate responsibilities include responding to Electronic Health Record (EHR) end user problems by listening, clarifying and troubleshooting. The Solution Development Associate will provide system support and general maintenance for EHR application(s).

Responsibilities:

  • This position is with Ascension Technologies and will have local and national responsibilities in the support of Healthcare Information Technology (HIT) end users and HIT application initiatives across Ascension from the Ascension Technologies Service Desk location in Troy, MI.

  • Responds to user problems by listening, clarifying and responding within scope of responsibility.

  • Chooses from established procedures to address customer problems.

  • Directs customers to the correct resources when necessary for problem resolution.

  • Directs customers to the correct resources when necessary for problem resolution.

  • Forms productive relationships with the internal customers by listening, clarifying and responding effectively.

  • Cooperates with and works effectively with colleagues to present deliverables.

Qualifications

Education:

  • Bachelor's degree preferred or equivalent experience

Work Experience:

  • Minimum two years of EHR application support experience preferred

  • Basic knowledge of EHR related workflows and terminology along with an understanding of the Electronic Health Record clinical application system capabilities.

  • Interpersonal, verbal and written communication skills necessary to facilitate communication and interaction with all levels of hospital personnel, medical staff and external agencies and organizations.

  • Preferred entry level knowledge of current clinical technologies with some experience supporting the aspects of the system lifecycle.

  • It is preferred to have experience with ServiceNow software.

  • It is preferred to have experience with Cerner EHR application suite.

  • It is preferred to have HIT computer skills and knowledge for break/fix as well as run and maintain.

  • It is preferred to have experience with service desk and other related IT service management software.

  • It is preferred to have experience with common automatic call distribution telephony systems.

Other Capabilities

  • Excellent communication skills

  • Critical thinking skills with attention to problem solving steps within scope of responsibility

  • Ability to work within a team

  • Eagerness and ability to learn new HIT application support

  • Ability to work under pressure and prioritize work appropriately

  • Excellent time management skills

  • Maintains the confidential nature of sensitive data

Personal/Professional Qualities:

  • Personable, tactful, polite

  • Accountable for actions, choices and outcomes

  • Adaptable to change, both individual and organizational

  • Integrity and high personal, professional and ethical standards

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)