Humana Manager, Telecomm/Voice Engineering-Avaya(remote virtual home office eligible) in Troy, Michigan
The Manager, Telecomm/Voice Engineering is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Manager, Telecomm/Voice Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
The Manager, Telecomm/Voice Engineering may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Bachelor's Degree in computer science or related field OR equivalent experience in lieu of degree
Previous experience managing technology teams
6 or more years of telecommunications/voice technical experience
2 or more years of management experience
Experience designing and implementing complex telecommunications infrastructure
Experience troubleshooting escalated complex telecommunications problems
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Running a large complex Telecommunications environment Information systems and/or telecommunications certification
Demonstrated project management experience
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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