Kelly Services Manager, Business Applications Technology Enablement in Troy, Michigan
The Manager, Business Applications is responsible for leading a team of analysts to ensure the end-user experience as it relates to our front office system, Bullhorn, and a variety of third-party tools designed to automate and streamline the user’s day-to-day activities. Manages small to medium size projects with moderate to high complexity while ensuring IT policies are followed. Leads staff to improve their technical skill sets and become proficient with newer technology, tools, and project management methodology.
Manages career development discussions andimprovement plans. This includes JDQs, performance management, training,coaching, mentoring, recognition
Communicates and explains solutions and conceptsand their impact on business decisions.
Liaise with front-line business users andleaders to document requirements for process review and enhancement requests.Identify potential efficiencies focused on their team, service, or process;understands customer requirements for the process; develops work instructions;creates process implementation plans and monitors to ensure the desiredbenefits are derived.
Coordinate and partner with external vendors tooptimize usage, education and engagement of 3rd party platforms including butnot limited to data evaluation, usage reports, training and support
Create best practice content and effectivelyhost ongoing education sessions with broad user community for technologiessupported.
Provide real-time support for users and manageescalated issues in accordance with predetermined SLAs.
A demonstrated track record of success inleading teams through project-based initiatives. (required)
Possess high-quality verbal and writtencommunication skills. (required)
Must have a firm understanding of thestaffing/recruiting business process with use of a technology solution.(required)
Prior experience with the design and configurationof technology solutions. (required)
Prior experience with Microsoft Excel, Word,PowerPoint, Outlook, Teams, SharePoint (required)
Strong technical aptitude and analyticalproblem-solving skills. (required)
Prefer prior experience with the mapping/taggingof fields in Adobe. (preferred)
Working or technical experience 3rd partytechnology tools designed for staffing (Sense, Herefish, Mya, Calendly, etc.)
Working or technical experience with eStaff365talent onboarding platform. (preferred)
Has demonstrated the ability to lead individualcontributors.
Good understanding of staffing industry anddifferent business offerings.
The salary for this position will range from $80,000-$115,000 depending on experience.
Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work (https://careers.kellyservices.com/) , and we help people ditch the script on old ways of thinking and embrace the value of all work styles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting (https://www.kellyocg.com/) practice.
Kelly Services (https://www.kellyservices.com/) is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
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