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Stericycle, Inc. Major Account Manager Hospital in Troy, Michigan

divdivdivbPosition Purpose:/bbr/divdivThe Account Manager-Hospital is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen the relationship. This role is a member of the sales team and will be accountable for customer planning, administration, monitoring, and optimizing the revenue potential and operational performance of their branchand#8217;s accounts. All team members must maintain Stericycle policies, standards, and practices both within and outside their assigned territory and ensures adherence to Stericycleand#8217;s Vision, Mission and Values./div/divdivdivbKey Job Activities:/bbr/divdivSALES RESPONSIBILITIES:brand#8226; Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.brand#8226; Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customerand#8217;s business portfolio.brand#8226; Proactively conducts outbound customer outreach calls weekly.brand#8226; Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.brand#8226; Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.brand#8226; Formulates strategies to retain customers where revenue may be decreasing.brand#8226; Handles and resolves all issues and concerns in a timely manner.brand#8226; Completes standard weekly and quarterly reports along with any ad hoc reporting requests.brand#8226; Participates in all sales and other training provided by Shred-it.brand#8226; Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.brand#8226; Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the companyand#8217;s policies and procedures at all times and bringing the manager's attention to any areas of concern.brCUSTOMER SERVICE RESPONSIBILITIESbrand#8226; Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.brand#8226; Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.brand#8226; Establishes personal relationships with current and potential customers in the assigned territory.brand#8226; Serve as a Helpful Expert in exceeding customer expectations on a regular basis.brand#8226; Partner with the Service Manager on retention, customer issues and concernsbrand#8226; Debrief on any service issues with SM, Operations Manager, and CSRs, as required/div/divdivdivbEducation:/bbr/divdivdivRequired Education: in Bachelors or Equivalent/div/div/divdivdivb/bbr/divdivand#8226; Bachelorand#8217;s Degree with an emphasis on Business Administration, Marketing, or Sales is preferred but not required; or industry experience equivalent.brand#8226; Minimum of four (4) years of account management experience.brand#8226; Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred.brand#8226; Experience with the Microsoft Office suite of products, and strong internet skills.brand#8226; Mobility to drive a motor vehicle throughout the day for business ne