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Great Wolf Resorts Entertainment Ambassador in Traverse City, Michigan

At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and is also responsible for general retail work, including stocking merchandise and ringing sales. Essential Duties Responsibilities * Perform all branded experiences consistently according to Family Tradition proceduresResponsible for all aspects of Character Appearances and Entertainment at the property including:Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstancesPerform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)Personally interact with Great Wolf Lodge guestsWhen not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performanceEscorts are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guestsPerform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functionsResponsible for character costume operations including care, cleaning, maintenance, etc.Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site eventsDistribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at eventsWillingness to perform child-friendly promotional activities on-site and in the communityWillingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off siteAll character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed * Cub Club (room)Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in roomProvide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activitiesResponsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all timesProvide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all timesEnsuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issuesPerform all branded experiences consistently according to Family Tradition proceduresMaintain a safe, clean and professional environment during the organization, coordination and production of branded experiencesAssist Kids Experience team with inventory of event activity materialsAbility to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment Basic Qualifications Skills * Some High School education or equivalent * Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays * Proven customer service skills and communication sk