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Beaumont Health System Entrance Attendant in Taylor, Michigan

ENTRANCE SCREENING Temporary Pandemic Crisis Role Welcome patients, families, team members and vendors at screening locations. Use PFCC skills and behaviors to support all during this tumultuous time and set the tone as people enter and exit our hospital.Interact with patients & families, using appropriate infection preventative measuresManage visitation requests according to system guidelines and site-determined operations to ensure guidelines are followed.Follows documented processes for the flow of patients, support persons, volunteers, vendors and other community members as they proceed through the Health Assessment process Take Forehead Scan Temperatures of part of Health Assessment, using equipment appropriatelyUse reassuring language to ease concerns regarding infection transmission and share efforts that support social distancing and hospital cleanliness.Communicate with clinical units to facilitate visitation and communication with familiesAssist as needed to support families & help them understand guidelines in place for their safetyAssist with Discharge process, including belongings for patients and familiesAssist all patients and visitors as needed with way-finding, problem solving, etc.STANDARD REQUIREMENTS:Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.Supports and adheres to all Beaumont Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.Supports and participates in a collaborative team-oriented environment - cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules - including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.Completes all required compliance standards that may be department specif

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