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The Tile Shop Retail Sales Operation Specialist in Sterling Heights, Michigan

NOW Hiring Retail Sales Operations Specialists to join our DETROIT MARKET!! * COMPETITIVE HOURLY PAY /FANTASTIC BENEFITS/ FULL-TIME/ CAREER GROWTH* APPLY NOW!!! * Provide superior customer service by greeting customers and welcoming them into the showroom * Check-in customers and pair them with a design consultant * Answer phones and communicate with customers in a professional, friendly, and efficient manner * Assist Manager with operational duties in the showroom as needed (receiving shipments, inventory transactions, send shipments) * Support in the sales efforts; quote/order entry; sample requests; processing and collecting payments * Proactively manage all new and existing open orders by partnering with the Sales team to ensure delivery of products/orders arrive at the right time at the right place. * Manage communications between internal departments and external customers to ensure order accuracy, timely delivery, and client satisfaction. * Assist sales team with customer follow-up, inventory checks, and misc. coordination * Build strong partnerships with the Distribution Team * Handle all customer service issues expeditiously and report problems to the Manager. * Assist Store Manager with store opening and closing procedures * Update the showroom pricing/merchandising as directed by Manager/Corporate. * Create an inviting professional atmosphere by keeping the front desk, design center, and breakroom clean and free from clutter. * Great attention to detail and the discipline to follow-up on items as needed * Additional duties as assigned * Strong work ethic with a drive to exceed expectations * Excellent people person * Work well in a fast-paced, sales environment * 2+ years administrative or customer service experience * Strong organizational skills with a service mindset * Ability to manage multiple tasks and priorities * Great communications skills, verbal and written * Proficient in Microsoft office, excel * Driven to exceed goals and customer expectations * Design or retail/service experience preferred * Ability to work independently with little supervision. ยท * Great Pay and Exceptional Training * Individual Career Growth Opportunities * Holiday and Vacation Pay * Medical, Dental, and Vision Insurance * HSA Employer Contributions * 401(k) Plan with employer matching * Company Paid Basic Life Insurance * Company Paid Long Term Disability /The Tile Shop is an Equal Employment Opportunity employer without regards to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status. /

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