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Amazon.com Services Inc Senior Program Manager AWS ProServe in Southfield, Michigan

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many Enterprise customers seek help from AWS Professional Services (ProServe) in their transition to a cloud-based IT operating model.brbrWe are seeking a high energy professional for the position of Sr. Program Manager, AWS Professional Services, Engagement Delivery eXcellence. This position will contribute to the continued success of AWS Professional Services by organizing, orchestrating large scale Professional Services quality programs in an Amazonian-Agile manner. With a clear focus on executing, streamlining and reporting of multiple related initiatives responsible for raising the quality bar of global Professional Services engagements. A successful candidate will have the ability to effectively lead cross-functional teams using Agile techniques, along with their passion for scaling Professional Services functions across multiple disciplines and activities. This position requires strong business judgment, problem solving and excellent communication skills. A track record of delivering results in a fast paced, dynamic environment is a must. This position will help contribute to the team's development and resources. In addition, the successful candidate will: build, own, and product manage scalable capability-oriented programs (Amazon Mechanisms) along with global organizational stakeholders and field teams who execute them. This position will offer will significantly increasing the quality of outcomes of our Professional Services customer engagements; collaborate across AWS functions to ensure that we are learning from others and teaching others best practices; support the strategic planning process, the annual, quarterly, and monthly rhythm of business; navigate ambiguity and use judgment on when to clarify or escalate challenges, and; know how to coordinate and manage stakeholders from a breadth of teams in order to get things done. This is predominantly an internal facing role. You will be required to travel to field locations when needed. Detailed responsibilities include:br* Innovating on behalf of customer community by working backwards from customer needs to design customer experiencesbr* Manages the lifecycle of complex global programs and initiatives.br* Works tactically and strategically.br* Unblocks teams and increases the speed of delivery.br* Negotiates resources and priorities. Learning to force multiply.br* Escalates effectively.br* Able to find a path forward in difficult situations.br* Makes trade-offs between short-term needs vs. long-term needs.br* Leading the creation of the ProServe global mechanism vision and goalsbr* Seeks buy-in for the mechanism vision across the organizationbr* Relentlessly prioritizesbr* Establishes, tracks and reports metrics and key performance indicators to manage the businessbr* Coordinates with and supporting SMEs creation of delivery materialsbr* Conducting periodic reporting on mechanism usage and performancebr* Improves, streamlines, and/or eliminates excess process.br* Drives efficiencies. Creates predictable process paths.br* Participate in the hiring, and development of the extended teambBasic Qualifications/bbr* Bachelor's degree or higher in computer science, business, or related discipline or equivalent industry experiencebr* 5+ years in a global hi-tech professional services organization - building and leading consulting businessesbr* 5+ years' experience leading complex large-scale or multiple mid-sized multi-project programs, including identifying partners and sub-project ownersbr* 5+ years applying enterprise scaled Agile/Scrum including as a Scrum Master o