Vibe Credit Union Full Time Teller - in South Lyon, Michigan
Full Time Teller -
14-Sep-2018 to 13-Nov-2018 (EST)
South Lyon, MI, USA
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Vibe Credit Union is seeking a Full Time Teller ourSouth Lyon branch. We offer a premier benefit package, including fully paid medical and dental insurance, vision, STD, LTD, Life Insurance and 401(k) with generous match. Here's some other reasons to come work at Vibe:
Cutting edge technology for our members and employees
Friday jean day
We celebrate food, sports, festive occasions
Employees really matter and we create a fun working environment
We offer continuing education
We empower our employees
Why the Teller (Member Service Specialist) position:
Be part of creating a unique banking experience
Put the focus on our members to enhance their financial well-being
The primary purpose of this position is to assist Vibe Credit Union in fulfilling our Brand Positioning Statement: We create a unique banking experience that allows us to connect with people to deliver amazing service and cutting edge technology. To achieve this goal the Teller must deliver high quality service to both internal and external members in alignment with our Service Promise.
In addition, the Teller greets members warmly while being responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. The Teller balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures that members are promptly and professionally served. Performs cross selling functions. Maintains a high level of accuracy in their work.
Deliver outstanding service to both internal and external members that fulfills our Service Promises.
Meet established Sales and Services goals.
Must possess effective knowledge of the Vibe Credit Union's products and services.
Assumes responsibility for the efficient, effective and accurate performance of cash functions.
Represents Vibe Credit Union in a courteous and professional manner
Receives payments/deposits in person or by mail; determining any check holds
Processes and disburses cash withdrawals, cash advances, traveler's checks, cashier's checks, money orders and similar transactions
Opens and closes computer terminal daily in accordance with cash software program. Orders and verifies cash, processes assigned cash and transactions and balances at the end of the day
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability; records all valid identification. Detects and resolves discrepancies promptly
Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and completes the annual testing.
Assumes responsibility for establishing and maintaining effective, professional business relations with members.
Ensures that members' requests and questions are promptly resolved
Operates personal computer (PC) to research information for members when authorized
Receives and processes new member accounts and changes to existing accounts
Receives and processes name changes, address changes and other account information as needed
Ensures that all members are informed of Vibe Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options and other related services and information
Maintains privacy of member's account information
Ensures that the Vibe Credit Union's quality reputation is maintained and projected
Assumes responsibility for establishing and maintain effective coordination and working relationships with area personnel and management.
Assists area personnel as required. Provides guidance to other MSRs
Keeps supervisor informed of area activities and of any significant problems or concerns
Completes required reports and records accurately and promptly
Attends meetings as required
Assumes responsibility for related duties as required or assigned.
Performs drive-up and ATM/night drop functions as assigned
Cross-sells Vibe Credit Union products and services
Ensures that work area is clean, secure and well maintained
Performs related clerical duties as required
Participates in sales goals and product penetration programs
Education: High School graduate or equivalent education
Experience Required: Previous sales experience preferred
Skills/Abilities: Strong customer service skills. Experience with social media and technology. Ability to multi-task. Good communication skills, professional appearance, dress and attitude. Good math skills. Ability to operate windows-based PC and business equipment.
Vibe Credit Union is proud to be an Equal Opportunity Employer-Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity