Aerotek Healthcare Customer Service Representative! $16! WFH in Romulus, Michigan
LOOKING FOR CUSTOMER SERVICE AND HEALTHCARE PROFESSIONALS!!! CALL CENTER OR PHONE EXPERIEINCE!!
REMOTE Customer Service Representative
-60 to 80 calls per day with customers and members
-Navigate multiple programs simultaneously
-Reviewing the pharmacy claims processing system to verify coverage and the copay amount to charge the member.
-Answering questions, completing special requests or issues in filling prescriptions, these calls can come from members, physicians, or pharmacies at any point in the process
-Should you be a successful candidate as a CSR, YOU will be answering those calls, and working with the caller to pull up the member information and provide a solution accordingly
-Demonstrate the ability to consistently appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow posted work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish and meet goals and objectives, and exhibit initiative and commitment when fulfilling duties.
Customer service, Call center, Inbound call, Customer support
Top Skills Details:
HIGH SPEED INTERNET
At least 6 months- 1 year of customer service experience (any industry)
Flexibility to work ANY shift within the company's hour of operation (M-F weekends, holidays) between the hours of 8am - 11pm
At least a High School Diploma or GED
Experience as a Pharm Tech
Experience in the field of Healthcare
PRE-SCREENING IBM TESTS (no more than 2 attempts):
• 80% Call Center Listening Skills
• Typing 40 WPM (1 Minute)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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