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United Shore Team Lead, Servicing Client Care in Pontiac, Michigan

The Team Leader of Servicing Client Care will be responsible for processing and facilitating all functions of the team, including but not limited to maintaining reports, coaching, tracking and providing detailed communication along the way to leadership.

  • Assisting all internal and external clients on inquiries

  • Monitoring volume in queues, reporting, and other productivity resources

  • Maintaining excellent customer service levels and loan integrity at all times

  • Leading your team in production, quality and client service initiatives

  • Organizing monthly call score data

  • Ability to motivate and lead a team to achieve daily goals

  • Working with our Sub-Servicers

  • Working various reports as assigned

  • Working various task as assigned

  • Training team members on Client Care functions

  • 1+ yrs of job related experience

  • Excellent team leading, customer service, and communication skills

  • Excellent Analytical skills

  • Excellent Regulation Interpretation skills

  • Proficient in MS Office; Word, Excel and Outlook

  • Ability to multi task in fast pace environment

  • Positive attitude

  • Excellent organizational skills

  • High School Diploma

  • Onsite attendance is required

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

It’s no wonder that of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days

  • Additional parental and maternity leave benefits after 12 months

  • Adoption reimbursement program

  • Paid volunteer hours

  • Paid training and career development

  • Medical, dental, vision and life insurance

  • 401k with employer match

  • Mortgage discount and area business discounts

  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 

  • Gourmet cafeteria featuring homemade breakfast and lunch

  • Convenience store featuring healthy grab-and-go snacks

  • In-house Starbucks and Great Lakes Coffee Roasting Company

  • Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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External Company Name: United Wholesale Mortgage

External Company URL: uwmcareers.com

Street: 585 South Boulevard East

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

Apply for this job online Refer this job to a friend Share on your newsfeed Connect with UWM!

Not sure what to apply for? Connect with us to speak with a recruiter and explore opportunities!

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