Comerica Management Co Inc. Regional Operations Manager South Oakland County in Oakland Township, Michigan
Regional Operations Manager, Retail Bank, First Level OfficerThe Regional Operations Manager role will maintain an in-depth knowledge of banking center related automation systems and procedures, as well as analyze and implement banking center related systemrocedure changes, provide feedback as it impacts the banking center distribution system. In addition, the role will participate in projects such as software installations, banking center openings/closings, and banking center facility renovations and improve workflow techniques. All activities are to be focused on the efficient operation of the banking center system with the stated purpose to improve sales and customer service.Position CompetenciesSuccessful incumbents have excellent written and verbal communication skills, ability to prioritize and manage multiple tasks, drive for results and presentation skills.Position Responsibilities:ulliProvide consultative and consistent guidance on corrective action measures to be taken for differences, losses, attendance, punctuality, cash count discrepancies, etc. for non-exempt employees./liliAssist with documentation and training of operational corrective actions./liliOversee self-audits at all banking centers as well as conduct the Banking center Operational Reviews./liliProvide oversight and follow-up to ensure banking centers are incompliance with various regulations (i.e. Reg. D, Reg. CC, Reg. DD, CTR/MCTR, etc.). Review periodic operational reports and follow up where appropriate./liliEnsure banking centers have completed required CBT courses and other regulatory videos or training./liliAttend and assist banking centers after robberies./liliRespond to banking centers shipment variance requests./liliProvide non-sales training i.e. Anti-Money Laundry, new procedures, transaction authority, etc./liliIdentify and implement banking center specific workflow efficiencies and provide feedback to Market Operations on procedures that affect all banking centers./liliAttend monthly meeting and then communicate to banking centers about operational changes./liliAssist and elevate need for equipment repair/replacement. Assist with Facility issues and outstanding work orders./liliRepresent banking centers and Regional Managers on operational project teams./liliAssist with the opening, closing, relocation, and remodeling of banking centers./li/uldivPosition Qualifications/divulliHigh school diploma or general equivalency diploma (GED)/lili5 years in retail bank branch management or retail bank branch operation support position/lili5 years of coaching, counseling, and training employees/lili2 years of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint, Access/li/ulAdams-Silverbell8:00 am - 5:00 pm Monday - FridayComerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.