MacAllister Account Representative - Prime Products in Novi, Michigan
The Account Representative for Prime Products (Machine Sales Representative – MSR) is responsible for all customer activity within their assigned region, starting with sales, but also to consult and work with customers on other items such as rentals, financing, product support, warranty and all post purchase follow up to ensure satisfaction of our product and services are constantly being met and exceeded.
Work with the ultimate goal of owning majority market share within your assigned territory. Make use of information/data to understand market activities to identify new business leads and opportunities
Provide customers with insight into their operating cost, and proactively upsell parts and services at Michigan CAT to lower their operating costs, and building trust
Assist customers on financing of the purchases, as well as possible rental needs to support their business growth
Work closely with service department to find a solution to customer complaint issues. Understand and judge when an issue should be escalated to higher management
Work together with Credit Department on any collection requirements
Strong ability to consult with customers, to understand their situation and needs to provide a solution
Ability to build a strong lasting relationship of mutual understanding and trust
Understanding of the B2B Sales Model
Ability to break down and understand data to make sense of activities and be able to identify opportunities
Experience putting together and presenting reports to both internal and external parties
Minimum High School Diploma or equivalent education
Minimum 3 years experience in a face-to-face sales function
5 years or more of sales experience selling large construction equipment, or in a Financial Sales function
Bachelors Degree in Business, Communication, Sales & Marketing, Mechanical Engineering or related field
Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
Michigan CAT is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law – Poster Supplement
Job ID: 2018-2356
External Company URL: https://www.michigancat.com/
Street: 24800 Novi Rd.