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Kelly Services Customer Support Representative, 2nd shift in Norton Shores, Michigan

Immediate opening for an experienced Customer Service professional; this is a direct hire opportunity with benefits!!

Shift: 2nd

Work Schedule: Monday-Friday, 4pm - 12:30am

Compensation: $16.50/hour

Job Summary:

As a Customer Support Representative you will work on a team which manages customer satisfaction. Tasks will include logistics, customer service, order entry, quoting and sales order prioritization.

In a typical day you will:

  • Work within a group inbox

  • Communicate with customers via phone and email

  • Coordinate with Lead, Supervisor and Manager on daily escalations

  • Check inventory daily for incoming repair parts and owed cores from customers

  • Check various reports daily to ensure parts are processing properly through every step

  • Research additional information if necessary from customer, MRP system (SAP) or digital/physical files

  • Enter repair management orders, track, monitor, send repair status updates, issue repair quotes and facilitate the return of customer s part to the customer or provide an exchange unit

  • Order tracking from dock to end customer

  • Order entry

  • Coordinate efforts with Vendor Representatives and Inventory Planners


  • Good organizational skills

  • Good verbal and written communication skills

  • Must be able to prioritize and make quick decisions

  • Ability to work under deadlines in a fast-paced work environment

  • High school diploma is required, A Bachelor's degree is preferred

  • Some logistics and/or inventory management experience is strongly preferred

  • Strong customer service background in an industry that moves parts

  • Strong Microsoft Excel background required

  • Computer literacy required in Microsoft Office products such as Word and Outlook

Submit your resume today or email Sarah at toddsae@kellyservices.com

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.