The Salvation Army - Metro Division Social Services Coordinator I (Muskegon) in Muskegon, Michigan
The Social Services Coordinator is responsible for serving clients and coordinating the daily functions of the Social Services operation. In addition to client services, this role oversees Social Services volunteers, participates in community collaborations and manages program funds and reporting requirements.
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• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem
• Provides information on resources; utilizes a person centeredapproach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing SMART goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency
• Maintains working relationships with community agencies to maintain awareness of available services; promotes Pathway of Hope; coordinates services and communicates about cases; assures that valid releases of information are on file
• Based on case plans, helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions and case plans, monitors fund balances, and requests funding as appropriate
• Serves as liaison; represents The Salvation Army at community meetings
· Directs the activities of volunteer staff
· Organizes seasonal in-kind drives and distributions
· Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Performs other job duties as assigned
Education & Experience
• Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience• 1 or more years of client interview or case management experience • Experience working with low-income populations (preferred)
Other Knowledge, Skills & Abilities• Learn and adhere to The Salvation Army Social Services Code of Ethics • Understand and adhere to professional boundaries within and outside of the organization • Adhere to professional codes of ethics as they apply to professional licensing • Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
DECISION MAKING: Ability to select and commit to an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems.
TEAMWORK: Effectively interacts with people by being able to share and receive information that supports team goals.
PROBLEM SOLVING: Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.
PLANNING AND ORGANIZING: Ability to set priorities and allocate resources properly in order to effectively achieve work responsibilities and objectives.