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XFER Communications Low Voltage Wiring Technician in Livonia, Michigan

GENERAL SUMMARY:

The Low Voltage Wiring Technician is responsible for all onsite delivery, implementation, service and support of wiring needs for our customers. This relates to all low voltage wiring technology, to include: Category 5e, Category 6, Fiber, Coax, Phone lines, and multimedia wiring.

Essential Duties and Responsibilities:

  • Pulling and routing structured low voltage cable in a commercial environment.

  • Termination of wiring. (Cat 5e/6, Coax, Fiber)

  • Dressing and terminating distribution frames (66 or 110 blocks, patch panels)

  • Design, implementation, and maintenance of structured cabling solutions

  • Testing and labeling of all wire runs

  • Troubleshooting connectivity issues

  • Installing and mounting IP devices that connect into the network (Wireless AP, Cameras, speakers, etc.)

  • Installing support structures for solutions (Racks, J-Hooks, conduits, etc.)

  • System documentation to include system reviews and recommendations

  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction

  • Ability to work in a team and communicate effectively

  • Escalate service and project issues that cannot be completed within agreed service levels

  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goal

    Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to consistently improve and increase abilities and efficiency

  • Ownership of basic telecom tools: punch down, snips, wire strippers, cordless drill, hard hat, boots, safety glasses, etc.

  • Dependable transportation

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

  • Diagnosis skills of technical issues

  • Ability to multi-task and adapt to changes quickly

  • Technical awareness: ability to match resources to technical issues appropriately

  • Service awareness of all organization?s key IT services for which support is being provided

  • Understanding of support tools, techniques, and how technology is used to provide IT services

  • Typing skills to ensure quick and accurate entry of service request details

  • Self-motivated with the ability to work in a fast moving environment

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