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Mercy Medical Center Clinton HR Rep I, HR Service Center Onboarding in Livonia, Michigan

Employment Type:

Full time

Shift:

Day Shift

Description:

Provides assistance to managers, colleagues and vendors in the analysis and resolution of issues related to the service and delivery of talent management administration. Provides administrative support for Workday, PeopleSoft, Position Manager and Kronos to facilitate payroll processing. Provides support in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize company risk in all situations. Uses efficient and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world-class customer service.

PURPOSE:

Call Center Environment- Onboarding Team-Shift M-F- 11:30 am to 8:00 pm

Provides assistance to managers, colleagues and vendors in the analysis and resolution of issues related to the service and delivery of Onboarding administration. Provides administrative support for Workday, PeopleSoft, Position Manager and Kronos to facilitate payroll processing. Provides support in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize company risk in all situations. Uses efficient and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Provides Human Resource service delivery for the HR Service Center in areas relating to talent management administration. Responsible for the new hire registration process and change job administration for employment processes initiated by Talent Acquisition. This incorporates employment status changes that occur throughout a colleague's employment life cycle and includes integration for payroll processing systems.

Completes transactions for both new hire and change job administration for all processes initiated by Talent Acquisition. Partners with internal functional area teams to resolve issues and minimize exposure and risk.

Audits HRIS transactions daily, reviews and reconciles discrepancies with colleagues. Runs bi-weekly and monthly audit reports to ensure compliance and data integrity.

Relies on basic knowledge of Human Resource employment law, federal USCIS I-9 regulations and applicable payroll regulations related to onboarding new hires, re-hires and transfers.

Ensures compliance for the Flu Vaccination documentation for new hires and transfers for applicable RHMs. Collaborates with HR Operations, Talent Acquisition and other HRSC teams to ensure policy compliance.

Utilizes the case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements.

Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment or an equivalent combination of education and experience.

Experience in Talent Acquisition, Recruitment and/or Onboarding processes preferred.

Familiarity with PeopleSoft, Workday and Kronos time and attendance systems is preferred.

Demonstrated decision making skills. Good communication skills, including good listening and comprehension skills, and human relations and interpersonal skills. Good analytic, problem solving, judgment and conflict resolution skills.

Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact and successfully represent the Department with managers, other various departments, functional areas and RHM's.

Demonstrated proficiency in MS Office Suite.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.

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