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Mercy Medical Center Clinton Director Health Informatics in Livonia, Michigan

Employment Type:

Full time


Day Shift



The Director for Health Informatics provides leadership and establishes direction for a comprehensive Health Informatics program for the Trinity Health system. The Director for Health Informatics combines expert knowledge of patient care, health informatics concepts, and change management to effectively represent the information and knowledge needs and requirements of multi-professionals and patients and to promote safe, effective, and efficient use of health information technology across the care continuum.

As a partner for transformation and in collaboration with Trinity Health Executive Leadership across the care continuum, operates as a key driver for implementing strategic health informatics objectives and serves as a change champion for complex clinical projects and health information technology. Serves as the bridge between clinical practice and health informatics supporting efficiency and effectiveness for end users, with the primary goal of advancing evidence-based practice. Impacts health information technology beyond patient care delivery and clinician workflow to include the operations of the health system that ultimately reflects performance in quality, safety and financial measures.


Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Delivers internal consultative health informatics services related to Trinity Health and RHM’s strategic goals to improve clinical and operational performance. Provides assessment services to RHM’s where clinical and operational and financial indicators are not meeting expected standards. Develops appropriate action plans as necessary and actively supports RHMs until performance is achieved.

Directs and leads the activities of a team of Health Informatics staff at the system level. Mentors, coaches and leads staff by providing performance assessment and feedback and advising on professional development and quality performance.

Provides informal coaching, mentoring and guidance relating to Health Informatics leadership matters, as appropriate, across the care continuum. Provides coaching and mentoring support to new and existing leadership across ministry. Creates an effective participative management environment with emphasis on building the interprofessional Health Informatics team.

Directs the operational and financial activities of the Health Informatics function.

Facilitates solutions that bring evidence-based care standards and care delivery models to the system thus reducing clinical variation, unwarranted clinical variation and improving business and operational performance.

Demonstrates leadership, collaboration, critical thinking, and teamwork when facilitating clinical standard and operational decisions and resolving issues. Demonstrates leadership competencies of team building, vision creation, and influence. Incorporates change leadership strategies through building a compelling vision, understanding the perspectives of the stakeholders, identification for tactics to elicit commitment and address resistance.

Utilizes data to identify opportunities for clinical variation, understands graphical representations of data, and applies project-oriented expertise in identifying leading and lagging metrics for implementation effectiveness, and data plans. Demonstrates data-driven approach for project prioritization and strategies.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Collaborates with System Office Chief Health Informatics Officer in creating the organizational mission, vision and goals. Provides vision and strategic support for and directs the integration of, clinical and business services in the context of health informatics and the application / utilization of clinical / business information systems.

Improves the quality and effectiveness of the regional ministry's overall health care program by providing leadership and direction over a wide range of informatics programs.

Serves as an expert to communicate health informatics trends and issues at the local, regional, state, and/or national level.

Collaborates and partners with other executives for strategic planning, decision-making, and problem solving about health care services and organizational priorities.

Develops resource utilization strategies to improve organizational performance. Strategies reflect the changing societal and health care environments and the economic climate.

Advocates for clinical and business innovations that address needs, policy changes, workforce management, health informatics education which align with the organizational strategy and national priorities

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.


As a Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

  • Reverence: We honor the sacredness and dignity of every person.

  • Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.

  • Justice: We foster right relationships to promote the common good, including sustainability of Earth.

  • Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

  • Integrity: We are faithful to those we say we are.


Must possess a comprehensive knowledge of Health Informatics.

For a clinician, must have relevant credentials as defined below:

Pharmacist: PharmD and/or Master’s degree with the focus on Health Informatics or related field. Registered Nurse: Master’s degree with the focus on Health Informatics or related field. Active and current license for Registered Nurse and Pharmacist required.

For non-clinician, Master’s degree with the focus on Health Informatics or related field, or an equivalent combination of education and experience.Doctorate degree preferred in a related field.

Fellowship, academic courses or other formal training in Health Informatics preferred.

Certification from a national informatics certifying body preferred.

At least 7 years of work experience consisting of leadership and health informatics roles as well as experience at a multi-hospital system including acute and ambulatory care venues.

Experience influencing senior executives. Highly developed verbal and written communication, persuasion and negotiation skills in order to effectively identify and present services, assess organizational development opportunities, facilitate improvements, and present advisory, persuasive and authoritative recommendations to all levels of management.

Proven record of accomplishment of effectively consulting with/coaching business executives/entities in performance improvement initiatives and in designing and implementing organizational capability interventions in large/complex organizations.

Exceptional leadership, management and facilitation skills. Demonstrated ability to skillfully counsel, collaborate and negotiate; inspire and build confidence in others; create alliances; obtain support and respect from diverse groups and foster an understanding and commitment to the ministry. Ability to adapt style and approach to match the needs of varying teams, individuals and situations. Extensive knowledge and experience leading and managing complex organizational change and performance improvement.

Advanced analytical, evaluative and problem-solving skills to serve in an advisory role in inspiring and initiating new ideas, determining strategies in the absence of guidelines, fostering innovative approaches to situations/processes/issues.

Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, and risks, business needs/gaps, and understand customer/stakeholder interests.

Demonstrated experience in leading teams, transformational change, including knowledge and use of change leadership models, process redesign, plan implementation and accountability for execution. Ability to coach, mentor and provide guidance to lower level colleagues.

Experience in overseeing and leading the implementation of health information technology projects across the care continuum, performance/business process improvement activities, including analyzing clinical workflow processes, utilizing continuous process improvement methodologies, to ensure the delivery of excellence in patient care.

Advanced business management skills to develop new or enhance existing operational and system strategies, policies and programs. Executive project management skills to lead strategic initiatives, identify and prioritize business needs, provide effective solutions and manage the necessary resources to accomplish goals and objectives.

Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.

Strong interpersonal, consultative and relationship building skills in order to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.


Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must be able to travel to the various Trinity Health sites (30 – 50%) as needed.

Must possess the ability to comply with Trinity Health policies and procedures.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.