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McLaren Health Care EMR Trainer in Lansing, Michigan


Positions are NOT remote. Must be available to travel within Michigan

The McLaren

Medical Group EMR Trainer is responsible for providing Allscripts Touchworks

and Cerner Millennium/PowerChart training to physicians and clinic support

staff throughout the ambulatory network. This position works with physicians to

improve their knowledge of EMR functionality, to improve clinical

documentation, improve efficiency, and to assess workflows. Training is

conducted in a wide variety of settings, including: small/large classrooms,

one-on-one, group meetings, at-the-elbow, and web-based virtual sessions. The

EMR Trainer will provide on-site support at ‘Go Live’ following end user

training to guide the clinic during new system adoption. This position is also

responsible for teaching the requirements of different CMS quality related programs.

This position serves as the subject matter expert for testing and maintaining

EMR applications. The EMR Trainer will provide ongoing support and continued

education to all departments within McLaren Medical Group.

  • ProvidesAllscripts Touchworks and/or Cerner Millenium/PowerChart training to physiciansand clinic support staff.

  • Provideson-site ‘Go-Live’ support, working hands-on with physicians and clinic supportstaff to guide them through the challenge of new system adoption.

  • During‘Go-Live’ implementation, assists physicians and support staff with alteringcurrent office workflows in order to incorporate new EMR workflows.

  • Incorporates new curriculum as requested. Identifieslearning objectives and cost-effective delivery methods. Assists with creatingand maintaining new curriculum/course and associated deliverables.

  • Identifies recurring pointsof confusion for end-users, and develops tip sheets, e-learning, and/or othercurriculum to address gaps in understanding.

  • Monitorsand audits EMR systems for correct usage; conducts follow-up visits to addressgaps in learning.

  • Analyzes qualityreports; provides continual education to physicians and office staff to addressgaps.

  • Acts as aliaison to all MMG offices to ensure consistency of system usage.

  • Monitors EMR system performance, and reports toInformation Technology when anomalies, errors, inaccuracies, or inefficienciesoccur.

  • Assistsphysicians and office staff by trouble shooting system usage. Coordinates withthe IT vendor when system errors are found.

  • Provides workflow andsystem setup expertise to leadership or other departments within McLarennetwork.

  • Assists IT in maintenance of EMR Training Environments.Creates training scenarios, inputs scenarios into training environments.

  • Tests applications as part of User Acceptance Testing(UAT), to identify issues and ensure functional operation of the EMR; reportsenvironment issues to IT EMR application support team.

  • Assists in developmentof operational goals and workflow solutions to reach goals.

  • Assists department managers to identify SuperUsers; train and work with Super Users when testing new workflows, and havethem assist in identifying process or workflow issues in clinic or with otherusers.

  • Completesprojects utilizing word processing and database programs.

  • Performsother related duties as required.



  • Associate’s degree in computer technology, or equivalent combination of education and experience.

  • 2 years’ experience in physician office (clerical and/or clinical) and/or Physician Billing and/or Business Information Systems departments.

  • Training experience (1 year) in a variety of settings, including small/large groups, classroom, on-site, etc.

  • Proficiency with Microsoft Office software.

  • Ability to travel to ambulatory offices in all McLaren Regions, including but not limited to; Northern Michigan, Central Michigan, Bay, Lansing, Flint, Lapeer, Oakland, Macomb and Port Huron with schedule flexibility, if necessary. Preferred:

  • Previous Allscripts Enterprise experience.

  • Previous Cerner Millennium/Power Chart experience.

  • Familiarity with CMS (Centers for Medicare and Medicaid Services) rules and regulations.

  • Knowledge of McKesson Horizon Practice Plus system, and Physician Billing supported applications.

  • Knowledge of medical terminology (75%), and coding (ICD-10, CPT, HCPC).

  • 65 kspm on data entry test (less than 20 minutes, less than 20 errors).

Equal Opportunity Employer ofMinorities/Females/Disabled/Veterans

Job: Non-Health Professional

Primary Location: Michigan-Lansing-MMP Central Admin Office

Employee Status Regular

Job Type Standard

Schedule Full-time

Req ID: 20007835