G C Services Account Representative 3rd party in Lansing, Michigan

div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"div class="iCIMS_Expandable_Container"div class="iCIMS_Expandable_Text"div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"div class="iCIMS_Expandable_Container"div class="iCIMS_Expandable_Text"Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.span style="text-decoration: underline;"Responsibilities/spanulliComplies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test/liliMakes arrangements with the customers to pay balance in full or set up the best possible arrangements/liliDocuments all collection activity in the client/GC system in a concise and accurate manner/liliCorrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews/liliMaintains good public relations/liliCope with high-stress environment caused by speaking with emotional callers/liliAdhere to Company attendance, punctuality, and meal and rest break requirements/liliMaintain concentration and focus in order to meet performance goals/liliReact positively to an ongoing, changing environment/liliDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goals/liliMaintain good working relationship with assigned supervisors and coworkers/liliWork safely without presenting a threat to self or others/liliPerform additional duties as required by management/li/ul style="margin: 0in 0in 3.75pt;" style="margin: 0in 0in 3.75pt;" /div/div/div/div/div/div