Ascension Health Switchboard Operator in Kalamazoo, Michigan

We Are Hiring

Switchboard Operator - Other Patient Support Services 003 - PRN Rotating - Borgess Medical Center - Kalamazoo, MI

This person will work PRN (on call), but will initially be asked to cover 3 or more afternoon and overnight shifts to accommodate a medical leave that is granted through January.

Why Join Ascension?

Based in Kalamazoo, Borgess provides care for nearly 1 million people annually in cardiac, neurologic, orthopedic, vascular and bariatric services, among others. We are one of the region’s largest health systems and employers and have been serving as part of Ascension since 1999.

What You Will Do

As an Associate with Borgess Health-MI, you will have the opportunity to operatethe organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

You will:

  • Receiveand relayinternal and external calls and provides general information according to protocol.

  • Maintaindesk directories, on-call list, reference guides and other associated reference materials.

  • Operatebeeper and paging system to contact personnel and code team.

  • Communicatecodes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

  • Receive, sortand distributeinterdepartmental and U.S. Postal Service incoming and outgoing mail.

  • Strong communication and customer service skills with people with diverse backgrounds and educational levels.

  • Analytical ability necessary to initiate appropriate procedures for emergency situations, and determine appropriate placement of callers.

  • Excellent verbal communication and interpersonal skills are required.

  • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

What You Will Need


  • High School Diploma or Equivalent (GED) required.

  • Basic keyboard skills are required.

Equal Employment Opportunity

Borgess Health is an equal opportunity employer, dedicated to the nondiscrimination in employment on the basis of race, color, age, religion, sex, national origin, handicap, disability, veteran or marital status.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

REQNUMBER: 287109-1A