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Adecco Staffing Customer Service Rep in Iron Mountain, Michigan

Adecco is assisting a top client recruiting for a Customer Service Rep job in Iron Mountain, MI. This role is responsible for end customer centric engagement involving basic product sales and support interactions via all communication channels including social, chat, phone, e-mail and others in a fast- paced environment

Responsibilities

  • Promptly answer and resolve basic end user sales questions related to all BOSS products via phone, chat, social, and email.

  • Escalate more advanced calls to customer care team to provide the best customer experience.

  • Log calls as necessary in CRM to facilitate tracking and trend identification.

  • Provide feedback to customer care team and marketing related to public relations to manage, respond and engage to consumer posts and ratings that protect the company brand.

  • Report any website or service information that requires update or revision.

    Qualifications

  • Customer service/support experience particularly in a high-volume customer contact environment is desirable.

  • Demonstrated strong verbal and written communication skills including professional phone presence and friendly service orientated personality.

  • Ability to flex schedule to meet demands of business between 7am - 5pm CST

  • Basic computer skills are required including accurate spelling and keyboarding skills.

  • Demonstrated ability to work independently and be productive in a fast-paced environment, handling escalated consumer contacts in a courteous and professional manner.

    Click on "Apply Now" to be considered for this amazing opportunity in Iron Mountain, Michigan!!

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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