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Randstad Customer Service Representative in Howell, Michigan

Customer Service Representative

job details:

  • location:Howell, MI

  • salary:$18 per hour

  • date posted:Tuesday, January 12, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_876790

  • questions:todd.cooksey@randstadusa.com800-9228246

job description

Customer Service Representative

Randstad, in partnership with The Hanover Insurance Group, are actively seeking multiple Agency Services Associates to join their Personal Lines Agency Support Team. This exciting opportunity is currently remote but can eventually become in-office, or some combination thereof. The Hanover is one of the 30th largest property and casualty insurance companies in the United States and features over 160 years of rich culture, history and tradition. Recognized as one of "America's Best Mid-Size Employers" (Forbes) and rated "A" by A.M. Best, S&P and Moody's, The Hanover offers a collaborative environment that fosters growth and development as well as inclusion and diversity.

Position Overview/Summary:

As a member of the Agency Support Team, you will work with our independent insurance agents, policyholders and field partners within a call center environment to create outstanding service experiences. The Agency Support Team functions as an extension of our agents' offices by providing assistance related to personal lines insurance policies, premium billing and technical support.

By joining our team, you can expect to take part in an initial comprehensive virtual training program that will prepare you for success. You will learn our service philosophy, receive both systems and skills training and benefit from ongoing coaching and mentorship that will position you well for potential career growth within our Personal Lines organization.

Responsibilities:

-Receive inbound calls from agents, policyholders and field representatives in a dynamic call center environment

-Timely manage an individual diary of pending items requiring follow-up via email or outbound phone call

-Accurately interpret and verify new and renewal policy transactions, policy coverages and policy changes for agents

-Communicate underwriting guidelines to agents

-Respond to simple as well as complex billing inquiries from agents and policyholders

-Provide agents and policyholders with technical support and troubleshooting on The Hanovers systems

-Partner with others within Personal Lines to resolve policy or billing related issues

-Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program

-Make process improvement recommendations related to procedures, workflows and systems

-Participate in special assignments and perform other duties as needed

Working hours: 8:00 AM - 6:00 AM

Skills:

  • Excellent telephone etiquette and service delivery skills

  • Strong communication skills and effective listening abilities

  • Effective organizational and time-management techniques

  • Exhibit patience and a positive outlook when working with agents and policyholders

  • Contribute to an environment of collaboration, accountability, respect and empowerment

  • Proficient with navigating personal computers and standard business software; able to learn call center and insurance industry specific software applications

  • Able to commit to the entirety of the virtual training program

Education:

High School

Experience:

Experienced

Qualifications:

-Experience of up to 2 years in a customer service environment and role; call center experience is beneficial

-Bachelor's degree preferred; High School diploma/GED required

If you're a motivated individual looking for a career opportunity with a great company please send your updated resume to on-site Account Manager, Todd Cooksey todd.cooksey@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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