Holland Hospital PFS Customer Service Specialist in Holland, Michigan
Reports to the Manager of Patient Financial Services with day-to-day supervision by the Cashier/Customer Service Coordinator. Provides services to internal and external customers. Listens to customers' requests and attempts to immediately resolve problems. Assists Insurance Verification staff in contacting in-house patients who need personal assistance with Medicaid and charity applications. Greets and renders service to all 'walk-in' customers. Accepts and posts payments, and resolves customers' questions related to insurance payments. Accepts and processes requests for Charge Estimates. Updates insurance information in the Affinity System and notifies Insurance Verification Specialist in cases where benefits may need to be re-verified. Adds or edits information in the Affinity or Misys system. Performs other activities as directed by management.
Minimum Education/Training: High school diploma. Previous Customer Service experience in a fast-paced setting, dealing with customer requests, concerns and complaints, and handling to a satisfactory conclusion. Experience in dealing with customers face-to-face and on the telephone.
Registration/Certification or License Required:
Preferred Education: Associates degree in business / accounting / customer service, or related field.
Preferred Experience: Two years of previous customer service, billing, and/or collections experience, preferably in a health care setting.
Management Experience (If applicable):
Physical Requirements: Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart. Occasional standing, walking. Occasional twisting, bending, reaching, squatting, kneeling. Continuous sitting. Continuous keyboard use. Continuous talking, hearing.
Other Requirements: Must possess good working knowledge of Microsoft Internet Explorer, Word and Excel.