Island Resort amp; Casino Food and Beverage Shift Supervisor - Part Time in Harris, Michigan
POSITION: FOOD BEVERAGE SHIFT SUPERVISOROPENING DATE: 07/17/19CLOSING DATE: OPENHOURS: PART TIME POSITION; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS HOLIDAYS.WAGE: CH 10ESSENTIAL DUTIES AND RESPONSIBILITIES:*Resolve customer complaints/concerns regarding customer service.*Assist with scheduling of adequate staff, assign work duties.*Oversee training for staff in customer service, work procedure and policy.*Observe and evaluate staff and work procedures to ensure quality standards and#160; excellent customer service.*Make recommendations for improvements on employee performance and quality#160; service.*Record physical bar inventory at the beginning of each month*Work closely with FB Manager(s) and Food and Beverage Director on special#160; events in bar lounge, convention center/bar, showroom and outdoor catering events.*Monitor all coupons, discounts and receipts, ensuring all sales are registered.*Monitor all voids, refunds, and till procedures for accuracy and procedure#160; compliance.*Other related duties assigned or requested by Food Beverage Director and#160; Manager(s).