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Sherwin-Williams Company Technical Service Representative in Grand Rapids, Michigan

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.CORE RESPONSIBILITIES AND TASKSand#8226;Ensure products being used by customers meet expectations.and#8226;Mentor and train new Tech Reps.and#8226;Ensure customer quality and service expectations are met.and#8226;Eliminate or reduce customer complaints.and#8226;Help achieve or exceed sales goals.and#8226;Help achieve or exceed profitability goals.and#8226;Help increase gallon growth.and#8226;Communicate competitive information, new products and selling issues to Product Finishes General Industrial Sales Reps and Area Sales Manager.and#8226;Communicate extended product knowledge in General Industrial segment.and#8226;Attend coatings seminars that are pertinent to Product Finishes General Industrial sales/marketing.and#8226;Manage product test runs at designated customer facilities.and#8226;Support national accounts specifications approval process.and#8226;Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.and#8226;Maintain contact with laboratory on current technical issues.and#8226;Assist with equipment installations and various line or equipment modifications/adjustments.and#8226;Conduct technical training seminars at customersand#8217; facilities.and#8226;Evaluate product complaints and decide best way to resolve problem.and#8226;Assist customers in preparing paint specifications to meet product applications.and#8226;Troubleshoot on-line technical problems such as correcting batches and formulation of products.and#8226;Advise customers of product line changes and improvements.and#8226;Maintain expertise in Product Finishes equipment use and surface preparation.and#8226;Shade product batches using intermix systemhoenix/Aurora system.and#8226;Assist customers with product inventory control/re-ordering.and#8226;Train customers on product knowledge and application methods.and#8226;Evaluate product complaints and decide the best way to resolve the problem.and#8226;Assist sales reps by preparing samples, panels, etc. for presentations.and#8226;Coordinate technical service issues between facilities, sales reps and product service room.and#8226;Maintain customer technical service issues on file for follow-up.and#8226;Troubleshoot and resolve customer problems with spray equipment.and#8226;Document and refer potential sale leads to appropriate sales rep.and#8226;Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.and#8226;Other duties as assigned.POSITION REQUIREMENTSFORMAL EDUCATION:and#8226;Required:and#8226; High school education or equivalent is required. Prefer a bachelorand#8217;s degree in a business-related field.Preferred:and#8226; Bachelorand#8217;s degree in a business-related field.KNOWLEDGE EXPERIENCE:Required:Technical knowledge and/or experience in the paints and coatings industry.General Industrial segment knowledge and/or experience.Atleast 6 years in the field as Technical Services Rep.Preferred:Understanding of computers. Able to work with documents in Word, Excel and Powerpoint.Able to navigate through websitesHands-on troubleshooting experience.PHYSICAL REQUIREMENTS: Must be able to sit, stand, hear, and see on a constant basis. Must be able to walk, write, and type on a frequent basis. Must be abl