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Samaritas Supervisor, Enhanced Foster Care in Grand Rapids, Michigan

Job Summary

Provides support and leadership to case managers/case assistant teams that provide services for children and families on an assigned caseload in accordance with all applicable contractual and regulatory requirements and accreditation standards.

Duties and Responsibilities

  • Provide on-going leadership and support to staff. Partner with Human Resources in talent acquisition and retention efforts. Assist in preparation and implementation of relevant professional development, training and performance management. Facilitate and or lead program related team meetings.

  • Assure all contract foster care service requirements are met. This includes but is not limited to child contact, birth parent/family planning contact, foster parent contact, sibling contact and parenting time requirements are met as outlined in the EFC (Enhanced Foster Care) Contract.

  • Coordinate the intake process and assignment of new cases to social service staff in accordance with caseload ratios as outlined in the EFC contract.

  • Provide regular supervision to assigned staff to ensure delivery of services in accordance with established policies and procedures, including the EFC contract.

  • Provide direct service as needed to ensure continuous agency supervision and service provision to clients, EFC Parents, birth parents/caregivers as required by licensing and funding bodies.

  • Ensure accurate and completion of all reports and assignments required by the WMPC and/or EFC contract and program statement.

Job Qualifications

Education, Training, and Licensure/Certification

  • Master’s Degree in a human service field and a minimum of two years’ experience in the placement/treatment of children and families preferred.

  • Bachelor’s Degree in a qualifying Human Services field and at least three years’ experience required.


  • Experience in family-centered, strength-based programs, i.e. the mental health field or wraparound strongly preferred.

Knowledge Skills and Abilities

  • Advanced knowledge of social service administration/management, and ability to use group dynamics and processes.

  • Ability to be culturally sensitive and relate to multi-problem families.

  • Ability to develop outcomes measurements related to programs activities and services.

  • Ability to complete short and long-term goal setting.

  • Ability to work in team relationships with other professionals from various community groups, agencies and disciplines.

  • Ability to advocate for staff and program needs within the organization and inter-organization systems.

  • Ability to speak, read and write fluent English.

  • Demonstrated ability to communicate clearly both verbally and in writing.

  • Advanced ability to read, write and interpret legal and technical documents.

  • Ability to understand, analyze and interpret financial reports and effect corrective action.

  • Ability to communicate expectations clearly and to effectively utilize a teamwork approach with staff at all levels.

  • Ability to utilize basic word processing and specific computer software applications.

Additional Work Requirements

  • Required to participate in a system of 24 hour availability to clients, foster and adoptive parents, and staff, as required.

  • Unrestricted, valid driver’s license with good driving record. Reliable personal transportation suitable for safely transporting persons served; proof of current automobile insurance.

At Samaritas, we ask you to join us - to “Be The Rock That Starts The Ripple”. A ripple of transformation in the individual lives of the 15,000 people we help each year, and a ripple of positive change throughout our community. Our team is growing at Samaritas! We are seeking more Rocks to join our team. We are always looking for additional employees who want to make a big impact and have a lot of fun doing so as part of an enthusiastic, collaborative team. We want you to be our rock!

We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.

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Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled

Requisition Number2021-6593

Employee TypeFull-Time

Hours Per Pay Period80


Work HoursVaried

Weekends and/or Holidays RequiredYes

On Call RequiredYes

Position LocationUS-MI-Grand Rapids