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Consumers Energy Company Service Designer in Grand Rapids, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.Department SummaryThe Customer Energy Management department is responsible for the planning and the execution of new and existing customer requested services. We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their electric and gas projects. The goal of this team is to provide excellent customer service by being the face of the company. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long term working relationships with our customers with professionalism, competence, confidence, and trust are demonstrated with every service we provide.Job Descriptionand#8226;Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of "as-builts," and work order reconciliation and closeout).and#8226;Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.and#8226;Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests. These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.and#8226;Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.and#8226;Participation in storm restoration activities is an expectation of this position.and#8226;The ideal applicant should exhibit exceptional problem-solving skills.and#8226;It is also critical to: Possess advanced computer (Windows, Microsoft Office) and analytical skills.and#8226;Enjoy working in a team environment.and#8226;Have the ability to interact with internal and external clients to receive advanced information and data.and#8226;Demonstrate excellent customer service skills.Requirements/Qualificationsand#8226;A two-year associate degree in a scientific or technical field, or 48 scientific or technical credit hours as measured on a semester basis.and#8226;The 48 scientific or technical credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools, military programs, etc.and#8226;Candidates who do not meet the 48 scientific technical credit hours (education requirements), but have sufficient applicable experience in lieu of required education, may be placed within the Technical Support Job Family.Please upload all relevant transcripts and supporting documentation into the "Supporting Documents" section of your application. Failure to provide such documentation may result in automatic disqualification.The following skills may set you apart:and#8226;SAP experienceand#8226;Working experience in gas and/or electric distributionand#8226;Additional work experience in an associated area with applied c