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Embassy Suites Livonia Guest Service Agent in Grand Rapids, Michigan

div div /div /div div div div div /div /divdiv/div div div font class="bold"Job Description:/font If you like customer service and enjoy making people smile, DoubleTree Grand Rapids Airport has a position for you. Position Purpose: spanGreet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality. This position will also be responsible for operating the hotels van/shuttle to drive guests to/from the airport./spanul li spanGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions./span/li li spanComplete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office./span/li li spanVerify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer./span/li li spanPromptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested./span/li li spanClose guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor./span/li li spanField guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion./span/li li spanRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position./span/li li spanDue to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel./span/li li spanThis position will assist with driving the shuttle bus and monitoring the pool as an attendant./span/li/ul /div /div div div font class="bold"Experience and Skills:/font spanThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation./spanul li spanConsiderable skill in the use of a calculator to pr