The Salvation Army - Metro Division Social Seervices Receptionist / Intake Coordinator in Flint, Michigan
Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Purpose: The Social Service Receptionist / Intake Coordinator position exists to advance the mission of TSA by providing support services through the efficient management and execution of Salvation Army office tasks, particularly in the area of reception of guests (in person or over the phone) and coordination of office duties as relating to social service casework files.Summary: Help conduct the daily operations of the Genesee County Emergency Social Services Programs. Responsible for answering phones, greeting visitors, and delivering exceptional customer service assistance. This entails answering and fielding incoming calls, greeting visitors, answering general questions, and providing an overall welcoming environment. Follow proper procedures and documentation when scheduling appointments, entering client information, and statistical reports.
The duties of the Social Service Intake Coordinator shall include but not be limited to: • Protect visitors, volunteers, and staff using the reception waiting room and intake areas from COVID-19 and other illness. Ensure everyone follows Salvation Army safety protocols and regularly sanitize all touched surfaces in waiting room and intake areas; • Answer all incoming Social Service telephone calls and route to the appropriate individual; • Greet, receive and give initial guidance to The Salvation Army visitors and callers, including hours of operation and services provided by TSA; • When scheduling client appointments, obtain all pertinent information from prospective clients to determine eligibility for TSA program services; • Provide specific information about additional services or assistance offered by other agencies if TSA is unable to help with a specific need; • File current and retrieve archived casework documents and files for staff; • Coordinate Social Service office functions, resources, and supplies for the casework staff; • Input client data and prepare monthly statistical reports and other reports as needed; • Participate in Social Services staff meetings and special activities associated with the position; • Any reasonable professional assignment not listed above as requested or assigned by the Lead Case Manager, or Genesee/Shiawassee Regional Administrator.
High School Diploma or equivalent
• possess basic skills in receiving guests and clients, telephone etiquette, clerical and secretarial tasks;
• demonstrate a working knowledge and proficiency using multi-line phone systems and standard office equipment (including computers, photocopying, fax, typewriters, etc.);
• possess a high level of professional etiquette, initiative, organization, communication and group/teamwork skills in a spirit of cooperation and Christian service.Computer Skills: Proficient in Microsoft Desktop Applications, including MS Word, MS Access, MS Excel, MS Outlook. Ability to master other information management systems, including: Service Point, Access, HMIS, and SIMS as needed to capture client data & other vital records.Reasoning Ability: Organize material, information, and/or people in a systematic way to optimize efficiency and minimize duplication of effort. Interact with persons of various social, cultural, economic and educational backgrounds.Certificates and Licenses: None requiredPhysical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, communicate and hear. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.Work Environment: Maintains consistent and reliable attendance and complies with company guidelines on attendance. Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals. Work is normally performed in a typical interior/office work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.