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McLaren Health Care Mgr Patient Experience in Flint, Michigan


Department: Guest and Patient Relations

Shift: Day

Daily Work Times: Variable/Day

Scheduled Bi-Weekly Hours: 80

Position Summary

Reporting to the Director of Patient Experience, the Patient Experience Manager serves as a liaison between patients, families, providers, and clinical staff and is responsible for promoting safe, efficient, and quality care delivery. The individual in this position will serve as the point of contact for complaints, grievances, and concerns for McLaren Flint. Additionally, the Patient Experience Manager will assist in providing relevant support, education, and training across the organization related to the patient experience.

The Patient Experience Manager assists in the development and communication of goals and assists in the development of coaching models, action plans and timelines for completion. Participates in the design and implementation of training events and projects to promote and improve customer communication and satisfaction. Directs needs assessment processes, depending on assignment, and consults or facilitates with individuals or groups to assure high quality outcomes.



  • Licensed as a Registered Nurse to practice nursing in Michigan

  • A minimum of 3 years customer service related or nursing experience

  • BLS Certification


  • Bachelor’s Degree in Nursing or related health care field

  • Previous process improvement and customer service experience

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Job: Manager

Primary Location: Michigan-Flint-McLaren Reg Med Center

Organization FLT10-McLaren Flint-Hospital

Employee Status Regular

Shift Day Job

Job Type Standard

Schedule Full-time

Req ID: 21002498