McLaren Health Care Mgr Patient Experience in Flint, Michigan
Department: Guest and Patient Relations
Daily Work Times: Variable/Day
Scheduled Bi-Weekly Hours: 80
Reporting to the Director of Patient Experience, the Patient Experience Manager serves as a liaison between patients, families, providers, and clinical staff and is responsible for promoting safe, efficient, and quality care delivery. The individual in this position will serve as the point of contact for complaints, grievances, and concerns for McLaren Flint. Additionally, the Patient Experience Manager will assist in providing relevant support, education, and training across the organization related to the patient experience.
The Patient Experience Manager assists in the development and communication of goals and assists in the development of coaching models, action plans and timelines for completion. Participates in the design and implementation of training events and projects to promote and improve customer communication and satisfaction. Directs needs assessment processes, depending on assignment, and consults or facilitates with individuals or groups to assure high quality outcomes.
Licensed as a Registered Nurse to practice nursing in Michigan
A minimum of 3 years customer service related or nursing experience
Bachelor’s Degree in Nursing or related health care field
Previous process improvement and customer service experience
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.
Primary Location: Michigan-Flint-McLaren Reg Med Center
Organization FLT10-McLaren Flint-Hospital
Employee Status Regular
Shift Day Job
Job Type Standard
Req ID: 21002498