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H.W. Kaufman Group Call Center Manager in Farmington Hills, Michigan

Minuteman Adjusters, an excess and surplus lines TPA, is seeking a driven and experienced Client Service Manager to lead and manage a team of Client Service Representatives. The Client Service Manager will play an integral part in implementing Minuteman client service processes and standards.

  • Implement client service processes and standards

  • Supervise, train, and mentor a team of client services representatives

  • Act as the point of contract for escalated unresolved CSR issues

  • Manage quality assurance for Minuteman clients

  • Assist in hiring and selecting staff who represent the Kaufman brand

  • Evaluate day-to-day staffing levels and respond with adequately staffing CSRs.

  • Bachelor’s degree or equivalent relevant experience in claims customer service

  • 5+ years’ experience in customer/client service, with an insurance/claims background preferred

  • Excellent written and verbal communication skills

  • Proven track record of solving complex customer service issues

  • Experience managing a team of client service professionals

Compensation Package:

  • Competitive base compensation

  • Health benefits & 401K with employer match

  • Employer paid continuing education courses and designations

  • Many opportunities for career advancement

Minuteman Adjusters is an In-house Third Party Administrator for the H.W. Kaufman Group, the parent entity of Minuteman and related companies. Anchored by Burns & Wilcox, a dynamic industry leader in the specialty insurance sector, Minuteman is staffed with savvy adjusters who can process insurance claims with speed and precision, providing prompt and exceptional claim service to insured, retail agents, brokers and carriers. Our continued growth and market expansion, coupled with an aggressive acquisition strategy, provide an excellent opportunity for professional growth. At the HW Kaufman Group, we value smart people, smart products, and smart solutions. We invite you to consider joining our winning team!

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

External Company URL: http://www.kaufmanfinancialgroup.com

Street: 30833 Northwestern Highway Suite 220

Post End Date: 5/7/2021

ID: 2021-5555