Henry Ford Health System Unit Secretary - Part Time (24hrs/wk) - Detroit/Days in Detroit, Michigan

GENERAL SUMMARY:

The Unit Secretary is responsible for all clerical and reception duties associated with the unit to which they are assigned. The Unit Secretary follows the Henry Ford Health Systems Team Member Standards of Excellence in all interactions.

PRINCIPALS DUTIES AND RESPONSIBILITIES:

  • The Unit Secretary is responsible for many tasks and responsibilities that are detailed in the attached task list.

  • The top priorities for all Unit Secretaries are:

  • Customer Service

  • Answer phones and facilitate communication between the nursing unit and callers

  • Respond to call lights

  • Clerical processing of new admissions including creating patient charts, other duties define by unit (i.e. MyChart enrollment)

  • Scheduling of post-discharge appointment with patient following the established business unit process.

  • During downtime, process and back-enter non-medication orders placed during downtime. a. Maintain downtime paper forms

  • Perform monthly maintenance of BCA, printer and unit report.

  • Notify appropriate resources for maintenance, track all requests and statuses for unit clinical, telecommunication (phone system) and computer equipment.

  • Contacts consultative services per business unit process.

  • Process patient information after discharge, including disposition in electronic health record (EHR) and breakdown of patient chart.

  • Assist with coordination of interpreter services after collaboration with nursing staff.

  • Performs cleaning of unit clinical, telecommunication (phone system) and computer equipment during each shift. Re-boots computer equipment if needed.

  • Performs tasks related to emergency response activities.

  • Performs purposeful rounding according to unit standards

EDUCATION/EXPERIENCE REQUIRED:

  • High school diploma or G.E.D. equivalent

  • Previous experience as a unit secretary preferred

  • One year in healthcare setting such as medical office, hospital or laboratory.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

  • Communication

  • Ownership

  • Understanding

  • Motivation

  • Sensitivity

  • Excellence

  • Teamwork

  • Respect Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:

  • Be self-directed

  • Be flexible and committed to the team concept

  • Demonstrate teamwork, initiative and willingness to learn

  • Be open to new learning experiences

  • Accepts and respects diversity without judgment

  • Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

  • Physical ability to lift and move supplies and equipment

  • Works in patient care area environment which may include exposure to communicable diseases, unpleasant odors, acute patient conditions, potential exposure to infection, hazardous gases.

  • Prolonged standing, walking, and lifting of supplies and equipment

    Overview

    Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

    care systems, is a national leader in clinical care, research and education. The system includes

    the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

    insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

    network and many other health-related entities throughout southeast Michigan, providing a

    full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.

    The health system also is a major economic driver in Michigan and employs more than 24,600

    employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The

    health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com.

    Benefits

    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness

    and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other

    benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.