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BrightSpring Health Services RETENTION SPECIALIST in DETROIT, Michigan

Our Company


As a Call Center Customer Service Representative, you will answer inbound inquiries from clients in a fast-paced team environment, determine needs and eligibility for a variety of benefit and training programs, and make outbound follow up calls to inquiries as necessary.


  • Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.

  • Determines eligibility by comparing client information to established guidelines

  • Schedules clients for Employment and Training Program Orientations available locally to their area of residence

  • Refers clients to third party workforce services providers

  • Informs clients by explaining procedures; answering questions; providing information

  • Maintains an accurate written record of the transaction following established guidelines

  • Maintains communication equipment by reporting problems

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

  • Updates job knowledge by studying new programs that become available; participating in employment and training discussions

  • Other duties as assigned



  • HS Graduate or GED required, some college or undergraduate degree is a plus

  • 6 months or more experience in customer service, preferably in a Call Center environment, required

  • Workforce or other Human Services experience is a plus


  • Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking

Travel Requirements

  • Minimal Travel

Work Environment And Physical Demands

  • Must be able to sit or stand for long periods of time.

  • 80% of the day will be spent sitting or standing while talking on the phone

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit.

Apply Now (https://careers-brightspring.icims.com/jobs/20095/retention-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471134)

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BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 orfor assistance.

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Job LocationsUS-MI-DETROIT


Position TypeFull-Time

Line of BusinessEquus Workforce Solutions