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MGM Resorts International Grandette - Full Time (Detroit) in Detroit, Michigan


Detroit, Michigan

Position Summary:

It is the responsibility of the Grandette to perform all tasks related to beverage service while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement.

Essential Functions:

  • Greets guests with friendly and informative conversation while accommodating drink orders and payment of orders while in the casino.

  • Follows all cash handling procedures as established by MGM Grand Detroit.

  • Acts as the Grand Class Service Icon for the MGM Grand Detroit by providing the highest level of Guest Service.

  • Acts as the Key Model in establishing glamour, goodwill and the MGM Grand Class Service message to guests.

  • Participates in photographic opportunities with guests, the media, and special events.

  • Demonstrates the ability to consistently remain in MGM Grand Class Service composure.

  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

  • Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.

  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

  • Performs other job-related duties as assigned.

Knowledge, Skills and Abilities:

  • 18 years of age or older.

  • High school diploma or equivalent.

  • Three months experience as a lounge or restaurant cocktail server in a casino/hotel or restaurant preferred.

  • Excellent guest service and hospitality skills.

  • Strong problem solving and listening skills.

  • Self-motivated with excellent organizational skills and attention to detail.

  • Bilingual abilities preferred.

  • Ability to lift and carry up to (25) pounds at a time.

  • Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.

  • Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted.

  • Ability to multi-task several activities and duties simultaneously.

  • Ability to function and act independently.

  • Ability to work well with people, in a team environment, and to communicate effectively both written & oral.

  • Ability to function in a fast paced environment, under short time constraints, and within established deadlines.

  • Ability to work a flexible schedule including extended hours, weekends, and holidays.

  • Obtain/maintain alcohol awareness certification and food handler’s permit.

  • Obtain/maintain Michigan Gaming Control Board Level 3 Occupational License.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email .

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at and commitment to diversity and inclusion, please visit at careers.