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Matrix Human Services ERSEA Associate in Detroit, Michigan

The ERSEA Associate is responsible for the completing eligibility applications accurately for children and families of the Head Start program. This position must ensure they are completing applications following the Head Start Program Performance Standards and agency policies and procedures for ERSEA. They are to ensure data is entered into the databases accurately along with all applicable documentation to complete applications. The ERSEA Associate is also responsible for establishing relationships with community organizations to increase recruitment efforts for potential families. The position also assists with record keeping and maintenance of data, records and reports related to the application, eligibility, recruitment, selection, enrollment and attendance of children and families. To work with families who need Head Start so they have access to the program and that every enrollment opportunity is filled.II. POSITION QUALIFICATIONS? An Associate Degree in Business, Human Services or related field is preferred.? Education, certifications, training and experience will be considered? Prefer a minimum of one year of related clerical/administrative experience, with strong emphasis on record keeping, tracking and direct contact with the public? Excellent numerical and analytical skills? Excellent customer service skills demonstrating a client focused attitude? Good verbal, written communication, computer skills, and pass a computer competency test? Proficient in Microsoft suite including: Word, Excel, Outlook, PowerPoint? Focused attention to detail, well-organized and demonstrated ability to prioritize multiple-tasks? Able to work in a fast pace environment? Be flexible, have strong conflict management skills if applicableIII. GENERAL RESPONSIBILITIES? Implement timely application processing according to the Matrix Head Start eligibility and enrollment system policies and procedures.2? Conduct Eligibility Interviews with applicants to ensure complete and correct information on theEligibility Application.? Create Application/Enrollment Information Pack for applicants? Scan/upload into database system eligibility documentation for each parent applicant? Answer telephone line to schedule appointments from potential applicants? Obtain confidential and pertinent information from families for data entry into applicant recordin the agency data base system.? Process EHS to HS eligibility verifications.? Provide frequent in person, phone and written contact with staff and families, often involvingsensitive and or confidential information.? Ensure centers maintain funded enrollment level and an on-going waiting list at the individualcenters and analyze the waitlist data to assist the ERSEA team with the planning process.? Assist in the recruitment, enrollment and registrations of families into the program.? Attend Recruitment events? Promote consistent exchange of information in all directions by communicating in a professionalmanner through verbal/written means while maintaining confidentiality at all times.? Prioritize tasks in order of deadlines, importance and program performance requirement.? Document all communications and family updates regarding eligibility and enrollment asnecessary.? Meet and report regularly to the ERSEA Management team.? Maintain filing systems and eligibility files for all enrolled, previously enrolled and wait listedapplicants.? Ensure files are accurate and accessible for both processing and annual audits.? Participate in all agency and program sponsored activities including community events.? Participate in the ag

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