Rock Family of Companies Client Advocate in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
Strong verbal and written communication skills
Proficiency using technology and operating multiple programs
Stable work history and an amazing work ethic
Desire to learn and be part of a growing team
Experience working with clients
Solid organizational skills
Sense of urgency while helping clients
Innovative ideas and outstanding execution
The Client Advocate provides excellent client care by perceptively answering any inquiries about loans. This team member can multitask and identify a range of loan issues. Our Client Advocates might speak to dozens of clients a day, but to one client, they are the face of Quicken Loans. They're able to assess a situation and empathize with our clientele. The ideal fit is a person willing to grow and learn within this position.
Focus on providing a fantastic client experience to clients over the phone and via email
Answer general loan servicing inquiries about mortgage statements, payments, taxes and insurance
Provide QuickenLoans.com navigation support
Keep a high level of awareness regarding the security of client information
Assist with resolving questions and complaints regarding loan servicing
Focus on the client’s best outcome while keeping “yes before no” in mind
Provide clients with exceptional perceptions of Quicken Loans
Who We Are
We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.
If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.