Ally Change Manager in Detroit, Michigan

Position Description

The Technical Support Analyst for Change Management is a proven leader who has extensive experience in asset management. This position will be responsible for the quality and integrity of the Change Management process. The Change Manager is the main coordinator within this process and is the focal point regarding changes for the IT organization. This process includes ensuring the proper classification, priority, authorization, dependencies, impact, and back-out procedures for changes to minimize disruption to the business.

Job Responsibilities

  • Responsible for the overall management of the Change Management process along with their Change Management Peers

  • Monitors the effectiveness and efficiency of the Change Management process and proposes required improvements.

  • Monitor all Ally teams for compliance with Change Management Policies & Procedures and provide staff instruction as required to maintain compliance

  • Develops, implements, and manages Change management policies and procedures

  • Reduce the number of urgent changes due to a lack of planning

  • Maintain obtainable targets such as success, efficiency, and incident rates

  • Ensures that standards and procedures are being followed

  • Reviews and validates final approval on all planned changes

  • Creates consolidated change schedules and resolves scheduling conflicts

  • Facilitate conversations to identify and resolve potential changes collisions

  • Escalates risks to management

  • Review of all change requests to ensure that all Change Management requirements and standards are enforced and properly categorized according to established guidelines

  • Records decisions made during change review meetings; maintains a schedule of approved and pending changes.

  • Verifies the completeness and timeliness of changes entered into the change management system; follows up non-compliant changes made outside the change management process.

  • Updates and ensures the on-going data integrity of the change management database; processes, updates and maintains change process documentation.

  • Acts as a point of reference for questions, problems, suggestions about the change management system; recommends needed adjustments to the change system.

  • Conduct weekly calls on rotational basis -- Change Advisory Board

  • Stakeholder Management - incorporating stakeholder feedback and concerns, and ensuring stakeholder expectation and perceptions are managed

  • On a weekly cadence, review all proposed changes impacting IT production services and prepare agenda for Change Advisory Board (CAB) meeting.

  • Perform pre-review analysis, host and lead CAB discussions, document meeting outcomes, and update proposed records based CAB approvals.

  • Collaborate with team members responsible for organizational communications to ensure IT and Business team members are informed on planned activities that may alter or temporarily disrupt normal operations.

  • Coordinate with cross-functional team members to ensure standards and templates are understood, readily available, and adhered to.

  • Produce and Analyze Change Record Reports to determine trends and drive action to improve trends in a positive direction

  • Support and enforce Technology Policy (including policing rogue Change).

  • Liaison with all necessary parties to coordinate Change and maintain relationships.

  • Manage the end to end process in conjunction with team members and partners.

  • Provide for and analyze reports regarding activities. (including success/failure, and customer information)

Qualifications

  • Position requires problem-solving and diagnostics skills.

  • General understanding of all Ally products

  • Ability to dissect a change request to identify customer impact

  • Knowledge and understanding of automated change management systems, processes, procedures, and documentation.

  • Knowledge of ITIL Change Management Process

  • Knowledge of ITIL and key ITSM concepts

  • Ability to gather data, compile information and prepare reports.

  • Coordinating, facilitating, and discussing change review meetings for various departments and teams.

  • Assembling and maintaining historical records

  • Ability to make administrative/procedural decisions and judgments.

  • Leads effective meetings to reach objectives and goals of the process

  • Provides training for various levels within the company

  • Technical knowledge and/or background for Hosting, Network, Telecom, etc.

  • Certifications

  • Proficient knowledge of Change Management Platforms and Technologies

  • Excellent Written and Verbal Communication skills

  • Excellent Customer Service skills

  • Must be able to identify impact of changes, in order to identify and mitigate risk

  • Must be able to maintain composure under pressure, accurately assessing problem situations

  • Must work effectively in a fast-paced, team-based, Customer Service oriented environment

  • Must be able to exercise pushback effectively at all levels

  • Understand and be able to apply a structured methodology in order to lead Change Management activities

  • Experience working in ServiceNow

  • Experience in developing and promoting the use of Standard Changes and Templates

Desired Experience:

  • 4 years + combined experience in Service Managemen

  • 2 years + as a leader in Change Management

  • 1 years + in business analysis or enterprise governance (or equivalent experience)

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Change Manager

Company: Ally Financial Inc.

Category: Information Technology

BU Function: IT

Requisition ID: 19-5433