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Arab Community Center for Economic and Social Serv Case Worker (Employment and Training) in Detroit, Michigan

Case Worker (Employment and Training)

Department: Employment & Training

Location: Detroit, MI

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Job Title: Case Worker

Job Status: Full-Time

Job Summary: Under general supervision, the Case Worker II uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program-s objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

Essential Duties and Responsibilities:

  • Assess and complete initial review process including identification of participant motivation, strength, barriers and resources

  • Complete any necessary paperwork related to services provided

  • Help program participants to identify and access options available to them through the program and their local community

  • Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on

  • Review and revise plan as necessary

  • Provide on-going support to participants and ensure participation and program compliance

  • Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies

  • Utilize program tools to identify goals and address barriers

  • Assist clients in recognizing and understanding -at risk- behaviors

  • Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency-s quality assurance plan

  • Report on program progress at required intervals per funding guidelines

  • Establish and maintain relationships with appropriate client referral sources

  • Maintain agency confidentiality and client-s privacy

  • Maintain currency on new services and referral sources as well as services provided to clients

  • Maintain program policies and procedures per funding guidelines

  • Follow the funding source-s requirements and CARF standards applicable to the services provided

  • May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results

  • May develop and maintain relationships with existing and potential employers.

  • May recruit new employers each month

  • May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area

  • May regularly conduct home visits with clients based on assigned functional area

  • May transport clients using company provided transportation

  • May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites

  • May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation

  • May conduct regular group client meetings

  • May conduct employer visits daily/weekly to market program services and recruit new job openings

  • May maintain employer files and documentation regarding the employer and current and past job openings

  • May translate and interpret information for non-English speaking clients as needed

  • May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required

  • May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills

  • May provide translation services as needed

  • May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed

  • Operate standard office equipment and use required software applications

  • Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

  • Community resources including social services agencies and crisis intervention providers

  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

  • HIPAA regulations based on assigned functional area

Skill in:

  • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

  • Partner with other functional areas to accomplish objectives

  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

  • Organize and prioritize multiple tasks and meet deadlines

  • Communicate effectively, both orally and in writing

  • Speak and write in English.

  • Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.

  • Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

  • Minimum Degree Required:

  • High school diploma or GED equivalent

and

  • At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:

  • Chauffeur-s License may be required depending upon assigned functional area.

  • Licenses/Certifications Required within 12 months from Date of Hire:

  • Career Development Facilitator certificate depending upon assigned functional area

Working Conditions:

Hours: Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area.

Travel Required: Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

Working Environment: Climate controlled office

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