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Comerica Management Co Inc. Bank Teller at Fort and Fourteenth, Detroit in Detroit, Michigan

Customer Service RepresentativebrThe Customer Service Representative (CSR) will be responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This role's work schedule will involve occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Depending on this role's location, this position could require extended periods of standing.Position CompetenciesbrSuccessful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and can develop peer relationships.Position Responsibilities:brMarketing ActivitiesulliExecute the proactive marketing activities for the attraction, retention and expansion of customers./liliComplete assigned Daily Planning activities./liliActively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services./liliProvide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis./liliSupport Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs./liliActively participate in Marketing Activity meetings and offer creative ideas./liliProvide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions./liliProvide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc./liliImpact the revenue growth of the Banking Center./liliOther duties as assigned./li/uldivOperational RiskbrulliEnsure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures./liliEnsure compliance and completion of necessary compliance related training./liliAdhere to all Banking Center Risk Assessment and Compliance standards./liliControl losses by following policies and procedures./liliSubject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks./liliOther duties as assigned./li/ulCustomer ExperiencebrulliAble to assess needs and add value to customers and prospects./liliIntroduce and refer customers to the Platform through routine interactions./liliPerform routine customer requests./liliResolve basic customer complaints./liliMaintain positive customer relationships./liliImpact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed./liliOther duties as assigned./li/ulPartnershipbrulliEngage in activities that support Collaboration partnerships, partner engagement and relationships./liliImpact the efforts that support Banking Center Collaboration./liliRefer opportunities to the platform for further analysis in support of partner en

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