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Oxford Bank Personal Baker in Davison, Michigan

GST Michigan Works! is assisting a local Banking firm with a search for a Personal Banker. Job Summary The Personal Banker is the face of Oxford Bank and will act as the primary customer contact within each branch. Personal Bankers of all levels will be lead team members in building and managing lifelong relationships with both consumer and business clients. Personal Bankers demonstrate a genuine interest in their customers and ask questions to understand financial needs and priorities. Personal Bankers will be product knowledge experts and understand the functions of all lines of business at Oxford Bank. Personal Bankers present options to clients to make their banking easy and convenient, ensuring the needs of the client always come first. Cultivating strong relationships will come through by recommending products, services and processing all transaction types. Personal Bankersspan class="WbZuDe" have a genuine interest in learning and understanding client financial goals, both short and long term. /span span class="WbZuDe"Personal Bankers proactively contact customers by phone to follow up on client satisfaction, build relationships, and address any additional financial needs. /span span class="WbZuDe"Solutions to help customers will be directly recommended and implemented by the Personal Banker or bank expertsartners./span span class="WbZuDe" The Personal Banker is the primary manager for customer relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the customer reach their goals. /span span class="WbZuDe"Special emphasis is placed on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs, investments, and retirement. /span span class="WbZuDe"Role Responsibilities Include: Put customers at the center of everything you do: bull; Display a friendly, positive attitude when serving both internal and external customers bull; Possess strong customer service skills bull; Build relationships with customers that go beyond one interaction bull; Focus on customer long-term financial needs bull; Engage customers in meaningful financial conversations that include understanding whatrsquo;s important to them bull; Inform customers of appropriate options available to help achieve financial goals bull; Proactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationshipsEarn customer trust: bull; Demonstrate awareness and respect for customersrsquo; time by ensuring all interactions are efficient and accurate bull; Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customersResolve customer complaints and concerns: bull; Execute problem resolution steps in compliance with Oxford Bank protocols bull; Listen carefully to customers, displaying empathy for any situation bull; Take ownership of the issue and follow up to ensure the issue is resolvedPossess strong character and values: bull; Follow Oxford Bank Cultural Values (Core Values); see attached Culture Book bull; Exhibit a high degree of integrity, trustworthiness and professionalism, all the time bull; Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit proceduresEmbrace the opportunity to learn: bull; Learn the features, fees and benefits of products and services that help meet customer needs bull; Seek opportunities for self-guided learning and embrace coaching and feedback from fellow team membersWork effectively with a diverse t