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Vibe Credit Union Connection Center Representative in Commerce Charter Twp, Michigan

Connection Center Representative (/jobs/1640264.html)

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  • Commerce Charter Twp, MI, USA

  • Full Time

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Vibe Credit UnioninCommerce, MIis seeking to hire afull-time Connection Center Representativeto deliver outstanding customer service to both internal and external members while responding to phone calls, inquiries through our website, text messages, and online chat. The Connection Center Representative assists members during the business hours of 8:30am - 6pm , with all of their banking needs including ATM/debit and credit cards, deposit accounts, online banking, and bill payment issues. If you can provide excellent customer service over the phone, apply to be a Connection Center Representative today!

We offer a competitive benefits package including greatmedical coverageoptions with a low premium or no employee premium,dental and vision insurancewith no employee premium,HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k planwith employer contribution and employer match, andopportunities to learn and growwith us. We encourage awork/life balancewhich is why we providepaid holidays, paid time off (PTO), andpaid community involvement time.


For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.

At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!


As a Connection Center Representative, you are enthusiastic about providing exceptional customer service to our members over the phone, through our website, text messages, and online chat. You always take the time to establish a rapport and listen carefully to identify members' needs, clarify information, and research every issue. Using your thorough knowledge of member services and products, you easily provide solutions or alternatives for our members and meet individual and group sales goals.

Our members know that they can depend on you to assist them with monetary transactions, loan information, debit/credit card issues, stop payments, and adjustments to accounts. You also provide assistance and technical support for online banking, mobile banking and deposits, telephone banking, and bill pay. You enjoy working in a fun and supportive environment while helping people achieve their financial goals and dreams!


  • At least a year of related experience

  • High school diploma or equivalent

  • Excellent typing skills

  • Ability to work a flexible schedule

Do you have strong organizational and multitasking skills? Can you communicate professionally in-person and on the phone with members and other employees? Is world-class customer service always your priority? Do you have the skills to help people over the phone? Do you work well under pressure and excel in a busy work environment? If so, you may be perfect for this position at our credit union!


If you are a customer service rockstar that is looking for a great opportunity, please fill out our initial3-minute, mobile-friendly applicationso that we can review your information. We look forward to meeting you!