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Vail Resorts Retail/Rental Manager, Mt Brighton in Brighton, Michigan

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Job Summary

Manages to overall day-to-day operation of all Ski/Snowboard rentals, Chairlift Ski Shop and tuning/repair service for Mt. Brighton Ski Area. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Job Responsibilities

As the Retail/Rental Manager of the Rental department, this job oversees the operations of a high volume, seasonal rental operation, ski and snowboard repair/tuning center and the Chairlift Ski Shop servicing the entire resort. The retail/rental manager’s responsibility includes:

  • Overseeing all aspects of all retail/rental operations.

  • Manages through uncertainty and change positively

  • Manages a team of up to 50 frontline staff and leadership team of 5-6

  • Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service

Day to day task will often include:

  • Providing consistent and direct feedback, coaching and guidance to team members

  • Driving professional development in yourself as well as others

  • Designing, executing and tracking training plan for associates starting with their first day

  • Ensuring department and staff have all necessary supplies

  • Meeting with other departments and committees to ensure department is aligned with initiatives

  • Creating operational plans for special events, groups, and holidays

  • Identifying sales opportunities and create plans accordingly

  • Administrative duties

  • Managing retail inventory, rental inventory, and supplies with cost management in mind

  • Hiring staff and processing payroll through a digital platform

Job Qualifications

  • Minimum 2 years leadership experience - required

  • 2 years in retail/rental experience - preferred

  • 2 years resort experience in a management role

  • Knowledge and passion for snowsports

  • Bachelor’s Degree - preferred

Work with a team that’s passionate about providing world-class experiences at one of the legendary Midwest family winter destinations. An easy drive from many southeast Michigan cities, Mt. Brighton is truly the place where Epic begins offering year-round amenities from skiing to golf and mountain biking. Become part of the Mt. Brighton family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 249747

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