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Townsend Management Co, LLC Hostperson - Rugby Grille in Birmingham, Michigan

The Rugby Grill Host's primary responsibility is to provide exceptional guest service, maintaining the flow of guests dining in the restaurant. Previous experience as a host/hostess in a fine dining restaurant preferred, strong customer service background desired, problem solving skills essential, ability to communicate via telephone, email, andin person required.uPRIMARY DUTIES:/uulliComprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest./liliCommunicates all special events and promotions in restaurant to guests./liliReceive all incoming telephone calls to the restaurant./liliAdheres to large party policies described in Rugby Policy guide./liliPerform other reasonably related duties as assigned by immediate supervisor and other management as required./liliMaintains station for neatness, cleanliness, proper setup, and backup supplies./liliDocument daily log detailing sales, guest interactions and any guest complaints./liliNotifies management of all problems, complaints, and compliments./li/uluQUALIFICATIONS:/uulliMinimum of 2 years of fine dining experience preferred/liliHigh school graduate or equivalent required/liliRequires the ability to communicate with guests in English./li/uluWORKING CONDITIONS:/uulliRequires full mobility for entire duration of shift/liliMust be able to safely grasp, lift, carry or otherwise move goods weighing up to 30lbs./li/ul

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