V2soft Inc. Technician General in Auburn Hills, Michigan
V2Soft (a href="http://www.v2soft.com"www.v2soft.com/a) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customerrsquo;s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve. Responsibilities and Duties: liProvide Ford manufacturing plant support. This includes on-site or remote which may be planned or ad hoc and concerns may arise and need to be supported on a 7 * 24 basis. Support may be initiated via calls, texts or emails. Responsible to Investigate concerns and work with customer and internal teams to investigate and resolve. Some may be due to customer concerns (e.g. vehicle assembly, vehicle software, plant process, customer server). Even in these cases we work with them as part of the team to help indentify and resolve concern./li liAbility to read technical items (e.g. emails, tool log files, vehicle specs) and communicate clearly with internal and customer teams./li liBuild and maintain a positive working relationship in face-to-face and remote conditions with customers and internal teams. Ability to represent Movimento in customer meetings and work individually in plants. Important to maintain composure with all customers sometimes in stress situations when concerns occur./li liAbility to logically work through concerns in a structured way including using tools like 5D/8D, fishbone, etc. Typically analysis of complex data is required using structured and timely analysis./li liTrain customers and work with them to improve their knowledge on use of tools, reports and data available to investigate concerns./li liMonitor all the equipment being used to ensure everything is performing at acceptable levels. Resolve concerns working with team if required./li liDefine, coordinate and implement process changes to improve tool and process performance./li liProvide updates to the team as required./li liMiscellaneous product support (e.g. repair process, reporting, inventory management, etc.)/li /ul Qualifications: li5+ years technical experience working with vehicles (preferably Ford) or complex software/li liAbility to investigate and resolve concerns in structured manner with minimal and in some cases no oversight/li liExperience in management of complex data/li liExcellent organizational, communication, and information technology skills to work with internal team and customers at different levels in the organization/li liFamiliarity with automotive communication protocols and network tools a plus/li liUnderstanding CAN traces and software experience (C/C++) a plus/li liProficient in Microsoft office tools (e.g., Word, Excel, Outlook)/li /ul V2Soft is an Equal Opportunity Employer ( EOE). a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.v2soft.com%2Fcareersdata=01%7C01%7Caashaik%40v2soft.com%7C797d2fbd28984113ee6108d74ccbc75b%7C2f4ffcdd162e4334bfc28edd7021c76c%7C0sdata=9R3Mdn7lRuuC%2FhhiIgE4WAVQ2JpoOX3JW0lnmBCEmFg%3Dreserved=0"https://www.v2soft.com/careers/a- to view all of our open opportunities and to learn more about our benefits.