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Job Information

DXC Technology Technical Helpedesk Representative in Auburn Hills, Michigan

Job Description:

Essential Job Functions

  • TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.The successful candidate will be able to work first and second shift as well as occasional Saturday hours.E ssential Skills :• Professional work history or training with a focus on IT or automotive systems• Customer contact experience• Self-motivated with a proactive approach to meeting and exceeding customer expectations. • Computer hardware and software experience• Knowledge of LAN/WAN IT infrastructure• Ability to diagnose and repair PC hardware/networking components• Substantial problem solving abilities• Ability to work and thrive in a team environment• Maintain a professional image at all times• Exceptional communications and organizational skills• Dedication to excellent attendance

Basic Qualifications

  • High school diploma or G.E.D.

  • One or more years of technical training in computer support preferred

  • Two or more years of technical or customer support experience

  • Experience working with company products and operating systems

  • Experience with solving computer related problems

  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members

  • Good communication skills

  • Organization skills to balance and prioritize work

  • Analytical and problem solving skills

  • Ability to work in a team environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities